FREE & FAST SHIPPING ACROSS USA

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FAQ

General

There are several ways to reach us:
Customer Care Hours: 9:00am to 11:00pm PST (Pacific Standard Time)
Fabricoz USA LLC is a Seattle-based online store serving customers across the United States. We operate exclusively online, with all US operations and customer service managed locally from Seattle.
We offer curated collections of Pakistani and Indian fashion for women, including:

Stitching

We offer two stitching options:

Standard Stitching — the garment is stitched to the selected standard size from our Size Chart.

Custom Stitching — the garment is tailored to your exact body measurements for a personalised fit. Simply provide your measurements at checkout.
When body measurements are provided, we add allowance on the bust, waist, hip, and other areas for comfort and movement. When garment measurements are provided, the item is stitched exactly as specified with no additional loosening.
You can add customisation requests in the comments field when adding an item to your cart. We accommodate most requests to the best of our ability, though we cannot guarantee every change for every outfit. Common requests include:
  • Adding or removing sleeves
  • Adding inner lining to see-through fabric
  • Choosing between pant, salwar, or churidaar
  • Longer blouse length
  • Additional coverage adjustments
It does not affect delivery time. If you need your order urgently, select our 1-week express delivery option while adding items to the cart and we will prioritise your order accordingly.

Quality & Authenticity

Yes. All products sold at Fabricoz USA are 100% original designer pieces sourced directly from established brands. We do not sell replicas, master copies, or imitations of any kind.
We carry a curated selection of leading Pakistani designer brands including Maria B, Sana Safinaz, Asim Jofa, Gul Ahmed, Rang Rasiya, Cross Stitch, and more. New collections from top designers are added regularly. Browse the full range in our Pakistani Dresses collection.
Product images are sourced directly from designers. Minor variations may occur due to screen colour settings, fabric patterns, or customisation adjustments. If you have concerns about a specific item, contact us before ordering.

Orders & Payments

Orders can be placed directly through our website. If you need assistance, our support team is available via Live Chat.

You can also order through the Fabricoz USA app on Apple App Store or Google Play Store.
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Zelle.
If your order has not yet been processed for stitching or dispatch, we may be able to accommodate a cancellation or modification. Contact us as soon as possible via Live Chat for the fastest response. Please note that custom-stitched orders cannot be cancelled or modified once stitching has begun.
If you receive a damaged or incorrect item, contact us immediately with your order number and clear photos of the item. We will resolve the issue promptly — either with a replacement or a refund depending on stock availability.

Shipping & Delivery

Our delivery options are 1 week or 2 weeks. You can select delivery time while adding items to the cart.
Yes. Fabricoz USA provides free, fast, and trackable shipping across USA. All orders are processed through our Seattle-based operations with no minimum order value required.
Once your order is dispatched, you will receive a tracking number by email. You can use this to track your delivery directly on the carrier's website. For order status queries before dispatch, contact us via Live Chat.
Yes. Fabricoz USA offers domestic returns handled from our Seattle hub. Please refer to our Return Policy for full details on eligibility and the returns process.

Sizing

We offer sizes from XS to 4XL across most collections. For plus size customers, custom stitching to your exact measurements is the best option — this ensures a perfect fit regardless of size. View our Size Chart for standard sizing guidance.